Return & Refund Policy
- Cash on Delivery (COD) Orders:
- Returns and Refunds: Orders placed using the COD payment method are not eligible for returns or refunds. All COD sales are considered final.
2. Prepaid Orders:
- Returns: Customers who have made a prepaid purchase may return the product within 7 days of delivery, provided that the product is in its original condition and packaging.
- Refunds: Upon approval of the return, a refund will be processed. The refund amount will be the original purchase price minus the delivery charge.
3. General Conditions:
- To initiate a return, customers must contact our customer service team within the specified return period.
- The product must be unused and in the same condition as received, with all original tags and packaging.
- Any return shipping costs will be the responsibility of the customer unless the product is defective or the wrong item was shipped.
4. Defective or Damaged Products:
- If the product received is defective, damaged, or broken, customers must record a video while opening the package as proof.
- In cases where the product is found to be defective or damaged due to an error from Elliston Jewelry, the customer will be eligible for a return and a full refund, including delivery charges.